Returns and refund policies: Revocation / Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must contact us Astro Guide Uranus UG (limited liability), Schlesische Str. 20 10997 Berlin Germany, FAX + 49 30-53604606,
E-Mail email@example.com by means of a clear statement (e.g. one sent by post letter, fax or e-mail) about your decision to withdraw from this contract. You can use the sample revocation form, which is not required:
I / we (*) hereby revoke the contract which was completed by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on ___________________ (*)/received on _______________________(*)
Name oft he customer(s) ______________________________________
Address of the consumer(s) _________________________________
_________________________________ _________________________________ __________________________________________________________________________
Date Signature of the consumer(s) (only when notified on paper) _____________________________________________________________________________ (*)
Delete as appropriate
In order to maintain the cancellation period, it is sufficient for you to send the notification of the withdrawal before the expiration of the withdrawal period. Terms of withdrawal: If you withdraw from this contract, we will return all the payments we have received from you, including delivery charges (except for the additional costs arising from the fact that you chose a different type of delivery than that offered by us, the most favorable being standard delivery), immediately and at the latest within fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless otherwise expressly agreed upon; in no case will you be charged for these repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return the goods to us immediately and no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
Exclusion of the right of withdrawal: The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
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